Zendesk Registration Requirement and Email Ticket Creation
Does requiring registration prevent ticket creation via email in Zendesk?
Requiring registration in Zendesk typically applies to users accessing the platform directly, not to inbound email requests. This means that tickets can still be created from emails sent to your support address, even if the sender is not registered.
The system usually creates a new user profile for non-registered email senders, allowing ticket creation via email. However, the registration requirement is more relevant for users submitting requests through the Zendesk user interface. Always check your specific settings to ensure they align with your needs.
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