Handling Suspended Requests in Zendesk
What happens to suspended requests in Zendesk?
Suspended requests in Zendesk need to be manually recovered. If a user registers after their request is suspended, future requests will be created normally without manual intervention.
Initially, suspended requests require an admin to manually recover them. However, once a user registers, their suspended ticket can automatically convert into a support ticket without further admin action. This change in functionality means that admins no longer need to manually recover requests after user registration.
More related questions
How can I restrict Zendesk Support access to approved email domains?
To restrict Zendesk Support access, you can configure your instance to only allow users with approved email domains to submit tickets. This setup ensures that while your Help Center remains visible to everyone, only users with email addresses from…
Can I require users to register before submitting tickets in Zendesk?
Yes, you can require users to register before they can submit tickets in Zendesk. This ensures that users verify their email addresses and create a password, adding an extra layer of security. To enable this, first activate the 'Anyone can submit…
How do the allowlist and blocklist work in Zendesk?
The allowlist and blocklist in Zendesk are tools to control which email domains can register and submit support requests. They help in managing access by specifying which domains are allowed or blocked. After enabling the 'Anyone can submit…
Is there a way to approve self-registered users in Zendesk?
Currently, Zendesk does not offer a native way to approve self-registered users before they can access the Help Center. This means that once users register, they can access the Help Center without additional approval. While this functionality is…
Does requiring registration prevent ticket creation via email in Zendesk?
Requiring registration in Zendesk typically applies to users accessing the platform directly, not to inbound email requests. This means that tickets can still be created from emails sent to your support address, even if the sender is not…
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