Require User Registration for Zendesk Ticket Submission
Can I require users to register before submitting tickets in Zendesk?
Yes, you can require users to register before they can submit tickets in Zendesk. This ensures that users verify their email addresses and create a password, adding an extra layer of security.
To enable this, first activate the 'Anyone can submit tickets' option. Then, select the 'Ask users to register' option. Note that this option becomes available only after enabling Guide. Requiring registration helps in managing user access and ensuring that only verified users can submit requests.
More related questions
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Suspended requests in Zendesk need to be manually recovered. If a user registers after their request is suspended, future requests will be created normally without manual intervention. Initially, suspended requests require an admin to manually…
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