Restrict Zendesk Support to Approved Email Domains
How can I restrict Zendesk Support access to approved email domains?
To restrict Zendesk Support access, you can configure your instance to only allow users with approved email domains to submit tickets. This setup ensures that while your Help Center remains visible to everyone, only users with email addresses from domains you've approved can register and submit support requests. Unapproved users' requests will either be rejected or sent to the Suspended Tickets queue.
To implement this, navigate to Admin Center > People > Configuration > End users, and enable the 'Anyone can submit tickets' option. Then, use the allowlist and blocklist to specify which email domains are permitted or blocked from submitting requests. For more details, check out the originalZendesk article.
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