Zendesk Messaging Tickets Without Emails
Why are my Zendesk messaging tickets created without email addresses?
Zendesk messaging tickets might be created without email addresses if your settings only allow verified emails.
When the 'Creating email identities' setting is configured to 'Using only verified email addresses', any unverified emails will not be captured in the tickets. To change this, go to your Zendesk admin panel, navigate to the messaging setup, and switch the setting to 'Use both verified and unverified emails'. This will ensure that all customer emails, whether verified or not, are captured in your messaging tickets.
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