Zendesk Tickets Missing Customer Emails
What should I do if my Zendesk tickets lack customer email addresses?
If your Zendesk tickets are missing customer email addresses, it might be due to your email verification settings.
Zendesk can be configured to only accept verified email addresses, which means any unverified emails won't be captured in the tickets. To fix this, you need to change the setting to allow both verified and unverified emails. Head to your Zendesk admin panel, find the messaging setup, and adjust the 'Creating email identities' setting accordingly. Remember to save your changes to ensure the new settings take effect.
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Why is my Zendesk messaging widget not capturing customer emails?
If your Zendesk messaging widget isn't capturing customer emails, it might be due to your email settings. This issue typically arises when your messaging configuration is set to allow only verified emails. When this setting is enabled, any…
How can I allow unverified emails in Zendesk messaging?
To allow unverified emails in Zendesk messaging, you need to adjust your email identity settings. By default, Zendesk might be set to only accept verified emails, which can prevent some customer emails from being captured. To change this, go to…
Why are my Zendesk messaging tickets created without email addresses?
Zendesk messaging tickets might be created without email addresses if your settings only allow verified emails. When the 'Creating email identities' setting is configured to 'Using only verified email addresses', any unverified emails will not be…
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