Zendesk Messaging Widget Not Capturing Emails
Why is my Zendesk messaging widget not capturing customer emails?
If your Zendesk messaging widget isn't capturing customer emails, it might be due to your email settings.
This issue typically arises when your messaging configuration is set to allow only verified emails. When this setting is enabled, any messaging tickets created will not include an email address unless the email is verified. To resolve this, you can change the setting to allow both verified and unverified emails. Simply navigate to your Zendesk admin panel, go to the messaging setup, and adjust the 'Creating email identities' setting to 'Use both verified and unverified emails'. Don't forget to save your changes! For more details, you can refer to the originalZendesk article.
More related questions
How can I allow unverified emails in Zendesk messaging?
To allow unverified emails in Zendesk messaging, you need to adjust your email identity settings. By default, Zendesk might be set to only accept verified emails, which can prevent some customer emails from being captured. To change this, go to…
What should I do if my Zendesk tickets lack customer email addresses?
If your Zendesk tickets are missing customer email addresses, it might be due to your email verification settings. Zendesk can be configured to only accept verified email addresses, which means any unverified emails won't be captured in the…
Why are my Zendesk messaging tickets created without email addresses?
Zendesk messaging tickets might be created without email addresses if your settings only allow verified emails. When the 'Creating email identities' setting is configured to 'Using only verified email addresses', any unverified emails will not be…
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