Zendesk Live Chat and Messaging Updates June 2021
What updates were made to Zendesk Live Chat and Messaging in June 2021?
In June 2021, Zendesk made significant updates to Live Chat and Messaging, particularly in the Flow Builder's UI. These updates make it easier to build larger automated flows with usability improvements like navigating the flow canvas using pinch, pan, and zoom controls, and using drag-and-drop to reorder quick reply options.
Additionally, you can now continue a flow after suggesting Help Center articles, which was previously an 'end step'. This change allows for greater flexibility, enabling you to add transfer to agent, message, or option steps, enhancing the overall user experience.
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