image for site

New Features in Zendesk Talk June 2021

Discover the new features in Zendesk Talk from June 2021, including trial access to Embedded voice and enhanced digital line management.

What new features are available in Zendesk Talk as of June 2021?

Zendesk Talk introduced some exciting features in June 2021. Embedded voice is now available on trial plans, allowing you to add a digital line and test the Embedded voice functionality as part of your Zendesk Suite trial. This makes it easier for potential users to explore the capabilities of Zendesk Talk before committing.

Additionally, Talk digital line settings have been updated to include the capability to delete Talk digital lines you've added to your account, providing more control over your communication setup.


More related questions

What are the new features in Zendesk Support as of June 2021?

Zendesk Support introduced some handy features in June 2021. If an agent includes an email address for a user who isn't already in your Zendesk account during email side conversations, that person is automatically added as an end user….

How has Zendesk Sell improved in June 2021?

Zendesk Sell has become more flexible with its June 2021 updates. Agents can now choose which sales rep or distribution to send a lead to when creating leads through the Sell app in Support. This feature is available through the Sell-Support…

What updates were made to Zendesk Live Chat and Messaging in June 2021?

In June 2021, Zendesk made significant updates to Live Chat and Messaging, particularly in the Flow Builder's UI. These updates make it easier to build larger automated flows with usability improvements like navigating the flow canvas using pinch,…

What improvements were made to the Zendesk Agent Workspace in June 2021?

The Zendesk Agent Workspace saw some useful enhancements in June 2021. A notable feature is the Focus mode, which allows agents to be online for both voice and chat conversations but only serves the agent one channel at a time. This helps agents…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites