Zendesk Follower Notifications: Missing Requester's Email
Why doesn't the To field in Zendesk follower notifications show the requester's email?
The To field in Zendesk follower notifications not showing the requester's email is expected behavior. To include the requester's email address in the notification, you can use Zendesk placeholders in the follower's email template.
By using placeholders, you can display specific information in the email body, such as the requester's name and email. For example, use{{ticket.requester.name}}for the name and{{ticket.requester.email}}for the email. If you're experiencing similar issues with CC notifications, consider migrating to the new CC and followers experience. For more details, check out theoriginal link.
More related questions
How can I display the requester's email in Zendesk follower notifications?
To display the requester's email in Zendesk follower notifications, use placeholders in the email template. This allows you to customize the information shown in the email body. Specifically, you can use{{ticket.requester.name}}to show the…
What placeholders can I use in Zendesk follower email templates?
In Zendesk follower email templates, you can use placeholders to include specific information about the requester. This helps personalize the notifications sent to followers. For instance, use{{ticket.requester.name}}to display the requester's…
What should I do if CC notifications in Zendesk don't show the requester's email?
If CC notifications in Zendesk aren't showing the requester's email, consider migrating to the new CC and followers experience. This update may resolve issues related to missing information in notifications. The new experience is designed to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
