To display the requester's email in Zendesk follower notifications, use placeholders in the email template. This allows you to customize the information shown in the email body.
Specifically, you can use{{ticket.requester.name}}
to show the requester's name and{{ticket.requester.email}}
to show their email address. This customization helps ensure that the necessary information is included in your notifications. If you face similar issues with CC notifications, consider migrating to the new CC and followers experience.
The To field in Zendesk follower notifications not showing the requester's email is expected behavior. To include the requester's email address in the notification, you can use Zendesk placeholders in the follower's email template. By using…
In Zendesk follower email templates, you can use placeholders to include specific information about the requester. This helps personalize the notifications sent to followers. For instance, use{{ticket.requester.name}}
to display the requester's…
If CC notifications in Zendesk aren't showing the requester's email, consider migrating to the new CC and followers experience. This update may resolve issues related to missing information in notifications. The new experience is designed to…