Using Placeholders in Zendesk Follower Emails
Learn about placeholders like {{ticket.requester.name}} to personalize Zendesk follower email templates.
What placeholders can I use in Zendesk follower email templates?
In Zendesk follower email templates, you can use placeholders to include specific information about the requester. This helps personalize the notifications sent to followers.
For instance, use{{ticket.requester.name}}to display the requester's name and{{ticket.requester.email}}to show their email address. These placeholders ensure that the relevant details are included in the email body, enhancing the clarity and usefulness of the notifications.
More related questions
Why doesn't the To field in Zendesk follower notifications show the requester's email?
The To field in Zendesk follower notifications not showing the requester's email is expected behavior. To include the requester's email address in the notification, you can use Zendesk placeholders in the follower's email template. By using…
How can I display the requester's email in Zendesk follower notifications?
To display the requester's email in Zendesk follower notifications, use placeholders in the email template. This allows you to customize the information shown in the email body. Specifically, you can use{{ticket.requester.name}}to show the…
What should I do if CC notifications in Zendesk don't show the requester's email?
If CC notifications in Zendesk aren't showing the requester's email, consider migrating to the new CC and followers experience. This update may resolve issues related to missing information in notifications. The new experience is designed to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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