Why was I charged $1 for Zendesk Talk usage?
Why was I charged $1 for Zendesk Talk usage when I didn't use it?
Even if you didn't use Zendesk Talk, you might still be charged $1 due to having an active phone number on your account.
The Talk Lite subscription itself is free, but maintaining an active phone number incurs a monthly charge. This happens because when you start a free Suite trial, a Talk number is automatically assigned to you. If you don't plan to use Talk, you should remove this number to avoid charges.
The cost of a phone number varies by country, with local numbers in the US and Canada costing $1. For more details, check out theZendesk talk number availability and pricing.
More related questions
How can I avoid the $1 charge for Zendesk Talk?
To avoid the $1 charge for Zendesk Talk, you need to remove any active phone numbers from your account. When you start a free Suite trial, a Talk number is automatically assigned. If you don't intend to use Talk, it's important to delete this…
What determines the cost of a Zendesk Talk phone number?
The cost of a Zendesk Talk phone number is determined by the country from which it was purchased. For instance, local numbers in the US and Canada cost $1, while toll-free numbers cost $2. Each country has different pricing, so it's important to…
What should I do if I was charged for a Zendesk Talk number I didn't use?
If you were charged for a Zendesk Talk number you didn't use, it's likely because an active phone number was assigned to your account. This can happen even if you haven't logged into your account for a while, as a number is automatically assigned…
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