To avoid the $1 charge for Zendesk Talk, you need to remove any active phone numbers from your account.
When you start a free Suite trial, a Talk number is automatically assigned. If you don't intend to use Talk, it's important to delete this number. The charge is based on having an active number, not on actual usage.
For guidance on removing your Talk number, refer to the article on Managing Zendesk Talk numbers.
Even if you didn't use Zendesk Talk, you might still be charged $1 due to having an active phone number on your account. The Talk Lite subscription itself is free, but maintaining an active phone number incurs a monthly charge. This happens because…
The cost of a Zendesk Talk phone number is determined by the country from which it was purchased. For instance, local numbers in the US and Canada cost $1, while toll-free numbers cost $2. Each country has different pricing, so it's important to…
If you were charged for a Zendesk Talk number you didn't use, it's likely because an active phone number was assigned to your account. This can happen even if you haven't logged into your account for a while, as a number is automatically assigned…