image for site

Avoiding the $1 charge for Zendesk Talk

Discover how to prevent the $1 charge for Zendesk Talk by removing active phone numbers from your account.

How can I avoid the $1 charge for Zendesk Talk?

To avoid the $1 charge for Zendesk Talk, you need to remove any active phone numbers from your account.

When you start a free Suite trial, a Talk number is automatically assigned. If you don't intend to use Talk, it's important to delete this number. The charge is based on having an active number, not on actual usage.

For guidance on removing your Talk number, refer to the article on Managing Zendesk Talk numbers.


More related questions

Why was I charged $1 for Zendesk Talk usage when I didn't use it?

Even if you didn't use Zendesk Talk, you might still be charged $1 due to having an active phone number on your account. The Talk Lite subscription itself is free, but maintaining an active phone number incurs a monthly charge. This happens because…

What determines the cost of a Zendesk Talk phone number?

The cost of a Zendesk Talk phone number is determined by the country from which it was purchased. For instance, local numbers in the US and Canada cost $1, while toll-free numbers cost $2. Each country has different pricing, so it's important to…

What should I do if I was charged for a Zendesk Talk number I didn't use?

If you were charged for a Zendesk Talk number you didn't use, it's likely because an active phone number was assigned to your account. This can happen even if you haven't logged into your account for a while, as a number is automatically assigned…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites