The cost of a Zendesk Talk phone number is determined by the country from which it was purchased.
For instance, local numbers in the US and Canada cost $1, while toll-free numbers cost $2. Each country has different pricing, so it's important to check the specific rates for your location.
For a comprehensive list of prices by country, see the article on Zendesk talk number availability and pricing.
Even if you didn't use Zendesk Talk, you might still be charged $1 due to having an active phone number on your account. The Talk Lite subscription itself is free, but maintaining an active phone number incurs a monthly charge. This happens because…
To avoid the $1 charge for Zendesk Talk, you need to remove any active phone numbers from your account. When you start a free Suite trial, a Talk number is automatically assigned. If you don't intend to use Talk, it's important to delete this…
If you were charged for a Zendesk Talk number you didn't use, it's likely because an active phone number was assigned to your account. This can happen even if you haven't logged into your account for a while, as a number is automatically assigned…