Charged for unused Zendesk Talk number?
Learn why you might be charged for an unused Zendesk Talk number and how to manage your account to prevent future charges.
What should I do if I was charged for a Zendesk Talk number I didn't use?
If you were charged for a Zendesk Talk number you didn't use, it's likely because an active phone number was assigned to your account.
This can happen even if you haven't logged into your account for a while, as a number is automatically assigned during a free Suite trial. To prevent future charges, remove any unwanted numbers from your account.
For more information on managing your Talk numbers, see the article on Managing Zendesk Talk numbers.
More related questions
Why was I charged $1 for Zendesk Talk usage when I didn't use it?
Even if you didn't use Zendesk Talk, you might still be charged $1 due to having an active phone number on your account. The Talk Lite subscription itself is free, but maintaining an active phone number incurs a monthly charge. This happens because…
How can I avoid the $1 charge for Zendesk Talk?
To avoid the $1 charge for Zendesk Talk, you need to remove any active phone numbers from your account. When you start a free Suite trial, a Talk number is automatically assigned. If you don't intend to use Talk, it's important to delete this…
What determines the cost of a Zendesk Talk phone number?
The cost of a Zendesk Talk phone number is determined by the country from which it was purchased. For instance, local numbers in the US and Canada cost $1, while toll-free numbers cost $2. Each country has different pricing, so it's important to…
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