Why Use Standard Email Addresses in Zendesk?
Why does Zendesk recommend using standard email addresses?
Zendesk recommends using standard email addresses to avoid complications with email routing and deliverability.
Non-standard configurations like aliases, distribution lists, and Google Groups can introduce issues such as complex routing, email header malformation, and increased deliverability risks. Using standard email addresses ensures a direct and simple pathway, reducing the chances of encountering problems that Zendesk cannot troubleshoot.
More related questions
Can I use an email alias as a support address in Zendesk?
Zendesk does not officially support using email aliases as support addresses due to potential complexities. However, many companies successfully use them without issues. While Zendesk doesn't block the use of email aliases, they recommend using…
Is it possible to use a distribution list as a Zendesk support address?
Using a distribution list as a support address in Zendesk is not officially supported, but it is possible. Zendesk doesn't block the use of distribution lists, but they can introduce challenges like complex routing and email header issues. If you…
Can I use a Google Group as a support address in Zendesk?
While Zendesk doesn't officially support Google Groups as support addresses, many companies use them successfully. Google Groups can complicate email routing and troubleshooting, leading to issues with email headers and deliverability. If you…
What are the risks of using non-standard email clients with Zendesk?
Using non-standard email clients with Zendesk can lead to complex routing and troubleshooting issues. These configurations can cause problems like email header malformation, which affects SPF, DKIM, or DMARC settings, and increase deliverability…
How do I set up email forwarding for a non-standard support address in Zendesk?
To set up email forwarding for a non-standard support address in Zendesk, follow these steps: In the Admin Center, go to Channels > Talk and email > Email. In the Support addresses section, select Add address > Connect other. Enter the email…
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