Using Email Aliases as Zendesk Support Addresses
Can I use an email alias or distribution list as a support address in Zendesk?
Yes, you can use an email alias, distribution list, or Google Group as a support address in Zendesk. However, these can impact the email address from which ticket replies are sent.
If you're experiencing issues with email delivery or want to ensure replies are sent from the correct address, it's important to configure these settings properly. For more detailed information, you can refer to the article: Can I use an email alias, distribution list, or Google Group as a support address?
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