Zendesk Email Reply Support Address Explained
What support address are email replies sent from in Zendesk?
Email replies in Zendesk are sent from the support address they are received at. This means if a customer emails a specific support address, the reply will come from that same address. However, for tickets not created by email, such as those created through Talk, Chat, or API, replies are sent from the default address set in the Support addresses page.
If you need to change the support address used for replies, you can use the Select an Address app. It's important to note that if the support address is an email alias, group, or distribution list, these can also affect the email address from which ticket replies are sent. For more details, you can refer to the article: Can I use an email alias, distribution list, or Google Group as a support address?
More related questions
How can I change the support address for a specific ticket in Zendesk?
To change the support address for a specific ticket in Zendesk, you can set up a trigger that looks for a specific tag. By adding this tag to a ticket, such as through a checkbox, the appropriate trigger can fire to change the support address….
Why does the reply address not match the support address it was sent to in Zendesk?
The reply address might not match the support address it was sent to if the ticket was not created by email. In such cases, replies are sent from the default address set in the Support addresses page. This can happen with tickets created through…
Can I use an email alias or distribution list as a support address in Zendesk?
Yes, you can use an email alias, distribution list, or Google Group as a support address in Zendesk. However, these can impact the email address from which ticket replies are sent. If you're experiencing issues with email delivery or want to ensure…
How can I prevent Zendesk from using the default email address for auto replies?
By design, Zendesk will choose the default email address for auto replies. However, you can disable this by using the Select an Address app, which allows you to set default email addresses for each group. To change the default address for triggered…
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