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Setting Up Email Forwarding for Zendesk Support Addresses

Learn how to set up email forwarding for non-standard support addresses in Zendesk to ensure proper email routing.

How do I set up email forwarding for a non-standard support address in Zendesk?

To set up email forwarding for a non-standard support address in Zendesk, follow these steps:

In the Admin Center, go to Channels > Talk and email > Email. In the Support addresses section, select Add address > Connect other. Enter the email address and check the box confirming you've forwarded the address. Click Next to complete the setup. Ensure your email forwarding is correctly configured to avoid issues.


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