Why Can't Customers See My Zendesk Category?
Why can't customers see my new category or section in Zendesk?
If your new category or section isn't visible to customers, it might be due to missing articles or incorrect permissions. In Zendesk, categories and sections need to contain articles to be visible. If you've created a category with sections but haven't added any articles, the category and section will remain hidden. Ensure that articles are added and set to 'Visible to everyone' to make the category and section appear.
Additionally, if a category has only one section, the system might skip displaying the category and show the section directly. Double-check the article permissions to ensure they are set correctly for your audience. For more details, visit theZendesk help page.
More related questions
How do article permissions affect category visibility in Zendesk?
Article permissions directly impact the visibility of categories and sections in Zendesk. If an article within a section is not set to 'Visible to everyone', the section and its parent category might not be visible to users. To ensure visibility,…
Why is my published article not making the section visible in Zendesk?
If your published article isn't making the section visible, it might be due to incorrect visibility settings. After creating and saving an article, ensure you select 'Publish' to make it live. Additionally, check that the article's visibility is…
What happens if a category has only one section in Zendesk?
In Zendesk, if a category contains only one section, the system might skip displaying the category and show the section directly. This is part of the system's logic to streamline the user experience. If you want the category to be visible, consider…
Why isn't my translated article appearing in Zendesk?
If your translated article isn't appearing in Zendesk, it might be due to missing translations for its section or category. Even if the article is published, it won't show up if the section or category lacks the corresponding translation. Ensure…
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