Published Article Not Showing Section in Zendesk
Why is my published article not making the section visible in Zendesk?
If your published article isn't making the section visible, it might be due to incorrect visibility settings. After creating and saving an article, ensure you select 'Publish' to make it live. Additionally, check that the article's visibility is set to 'Visible to everyone'.
If the section or category still isn't visible, verify that the article permissions are correctly set for your intended audience. For more troubleshooting tips, visit theZendesk help page.
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Article permissions directly impact the visibility of categories and sections in Zendesk. If an article within a section is not set to 'Visible to everyone', the section and its parent category might not be visible to users. To ensure visibility,…
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