If your translated article isn't appearing in Zendesk, it might be due to missing translations for its section or category. Even if the article is published, it won't show up if the section or category lacks the corresponding translation.
Ensure that translations are added for both the article and its parent section or category to make them visible in the help center. For more troubleshooting advice, visit theZendesk help page.
If your new category or section isn't visible to customers, it might be due to missing articles or incorrect permissions. In Zendesk, categories and sections need to contain articles to be visible. If you've created a category with sections but…
Article permissions directly impact the visibility of categories and sections in Zendesk. If an article within a section is not set to 'Visible to everyone', the section and its parent category might not be visible to users. To ensure visibility,…
If your published article isn't making the section visible, it might be due to incorrect visibility settings. After creating and saving an article, ensure you select 'Publish' to make it live. Additionally, check that the article's visibility is…
In Zendesk, if a category contains only one section, the system might skip displaying the category and show the section directly. This is part of the system's logic to streamline the user experience. If you want the category to be visible, consider…