How Article Permissions Affect Zendesk Visibility
How do article permissions affect category visibility in Zendesk?
Article permissions directly impact the visibility of categories and sections in Zendesk. If an article within a section is not set to 'Visible to everyone', the section and its parent category might not be visible to users. To ensure visibility, set the article's permissions to 'Visible to everyone'.
Once confirmed, you can apply more specific view permissions if needed. Remember, if a category has only one section, the system might display the section instead of the category. For more guidance, check theZendesk help page.
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