Choosing between a metric and an attribute depends on what you want to achieve with your report. Use metrics when you need to measure quantifiable data, like the number of tickets or average response time. Metrics are the backbone of your report, providing the data points you want to analyze.
Attributes, however, are used to organize and segment this data. They help you categorize the metrics by specific qualities, such as ticket status or agent name. By combining metrics and attributes, you can create comprehensive reports that provide valuable insights into your data.
Metrics and attributes are essential components in Zendesk Explore, each serving a unique purpose. Metrics are the quantifiable data points you want to measure, essentially the 'what' of your report. On the other hand, attributes help you organize…
Adding metrics and attributes in Zendesk Explore is a straightforward process that forms the basis of your data analysis. To add a metric, you select the quantifiable data you wish to measure, such as ticket counts or resolution times. This step…
Creating reports in Zendesk Explore can be made easier with a few handy tips. Before diving into custom reports, explore the default reports that Zendesk provides. These pre-built dashboards can offer a great starting point and might already meet…