Creating reports in Zendesk Explore can be made easier with a few handy tips. Before diving into custom reports, explore the default reports that Zendesk provides. These pre-built dashboards can offer a great starting point and might already meet some of your reporting needs.
Additionally, Zendesk's recipe library is a valuable resource. It provides step-by-step instructions for creating reports on a wide range of topics, helping you to efficiently build the reports you need. Leveraging these resources can save time and enhance the quality of your data analysis.
Metrics and attributes are essential components in Zendesk Explore, each serving a unique purpose. Metrics are the quantifiable data points you want to measure, essentially the 'what' of your report. On the other hand, attributes help you organize…
Choosing between a metric and an attribute depends on what you want to achieve with your report. Use metrics when you need to measure quantifiable data, like the number of tickets or average response time. Metrics are the backbone of your report,…
Adding metrics and attributes in Zendesk Explore is a straightforward process that forms the basis of your data analysis. To add a metric, you select the quantifiable data you wish to measure, such as ticket counts or resolution times. This step…