How to Add Metrics and Attributes in Zendesk Explore
How can I add metrics and attributes in Zendesk Explore?
Adding metrics and attributes in Zendesk Explore is a straightforward process that forms the basis of your data analysis. To add a metric, you select the quantifiable data you wish to measure, such as ticket counts or resolution times. This step defines the core data points of your report.
For attributes, you choose the qualities by which you want to organize your metrics, like categorizing tickets by priority or agent. This allows you to segment your data for more detailed analysis. For a deeper dive into creating custom metrics and attributes, check out the Zendesk guide on getting started with these features.
More related questions
What is the difference between a metric and an attribute in Zendesk Explore?
Metrics and attributes are essential components in Zendesk Explore, each serving a unique purpose. Metrics are the quantifiable data points you want to measure, essentially the 'what' of your report. On the other hand, attributes help you organize…
When should I use a metric or an attribute in Zendesk Explore?
Choosing between a metric and an attribute depends on what you want to achieve with your report. Use metrics when you need to measure quantifiable data, like the number of tickets or average response time. Metrics are the backbone of your report,…
What are some tips for creating reports in Zendesk Explore?
Creating reports in Zendesk Explore can be made easier with a few handy tips. Before diving into custom reports, explore the default reports that Zendesk provides. These pre-built dashboards can offer a great starting point and might already meet…
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