Difference Between Metrics and Attributes in Zendesk
What is the difference between a metric and an attribute in Zendesk Explore?
Metrics and attributes are essential components in Zendesk Explore, each serving a unique purpose. Metrics are the quantifiable data points you want to measure, essentially the 'what' of your report. On the other hand, attributes help you organize and segment this data, acting as the 'how' by providing specific qualities to categorize the information.
Understanding the distinction between these two can significantly enhance your reporting capabilities. Metrics provide the numerical data, while attributes allow you to break down and analyze this data in meaningful ways. For more detailed guidance, you can refer to the originalZendesk article.
More related questions
When should I use a metric or an attribute in Zendesk Explore?
Choosing between a metric and an attribute depends on what you want to achieve with your report. Use metrics when you need to measure quantifiable data, like the number of tickets or average response time. Metrics are the backbone of your report,…
How can I add metrics and attributes in Zendesk Explore?
Adding metrics and attributes in Zendesk Explore is a straightforward process that forms the basis of your data analysis. To add a metric, you select the quantifiable data you wish to measure, such as ticket counts or resolution times. This step…
What are some tips for creating reports in Zendesk Explore?
Creating reports in Zendesk Explore can be made easier with a few handy tips. Before diving into custom reports, explore the default reports that Zendesk provides. These pre-built dashboards can offer a great starting point and might already meet…
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