Visualize Ticket Data by Email Address in Zendesk
How can I visualize ticket data by email address in Zendesk Explore?
In Zendesk Explore, you can visualize ticket data by email address by setting up a report with the 'Ticket email address' attribute. After creating a new report and selecting the 'Support - Tickets' dataset, add 'Tickets' under Metrics and 'Ticket email address' under Rows. Explore will automatically choose a chart type to best display your data, but you can change this by clicking the Visualization type icon.
This setup allows you to see the distribution of tickets across different email addresses, helping you analyze support traffic effectively.
More related questions
How can I create a report on tickets received at each support email address in Zendesk?
To create a report on tickets received at each support email address in Zendesk, you can use the Explore feature. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports…
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To create a ticket report in Zendesk Explore, you'll need a few things. First, ensure you have either the Zendesk Explore Professional or Enterprise plan. You'll also need editor or admin permissions to access Explore. The process is…
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