Create a Zendesk Report for Tickets by Email Address
How can I create a report on tickets received at each support email address in Zendesk?
To create a report on tickets received at each support email address in Zendesk, you can use the Explore feature. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports icon and select 'New report'. Choose the 'Support - Tickets' dataset and start the report. Add 'Tickets' under Metrics and 'Ticket email address' under Rows. This setup will display the count of tickets by email address. Save your report once you're satisfied with the visualization.
For more detailed instructions, you can refer to the originalZendesk help article.
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