Using Zendesk Bots for Automated Answers
How can I use Zendesk bots for automated answers?
Zendesk bots can provide instant answers using AI. They can suggest relevant articles or deliver custom responses based on AI predictions.
You can set up autoreplies to suggest articles from your Guide help center or create conversation bots to guide customers through messaging channels. To try it out, activate your help center, create an article, and send an email to your support address to see the bot in action. For more details, check out theoriginal guide.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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