Customizing Zendesk with the API
How can I customize my Zendesk support solution with the API?
The Zendesk API allows you to create custom apps and integrations to extend functionality.
You can use the API to create custom ticket forms or apps for various Zendesk products. To get started, review common tasks for the Zendesk APIs and try the 10-minute tutorial to create tickets using the API. This customization can enhance your support solution significantly.
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Extending Zendesk with apps and integrations can improve agent efficiency and streamline workflows. By adding apps from the Zendesk Marketplace, you can connect Zendesk to other essential services like Slack and Salesforce. This helps manage…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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