Extending Zendesk with apps and integrations can improve agent efficiency and streamline workflows.
By adding apps from the Zendesk Marketplace, you can connect Zendesk to other essential services like Slack and Salesforce. This helps manage customer data and solve tickets more efficiently. Start by exploring the marketplace and installing apps like the Time Tracking app to enhance your support operations.
Zendesk bots can provide instant answers using AI. They can suggest relevant articles or deliver custom responses based on AI predictions. You can set up autoreplies to suggest articles from your Guide help center or create conversation bots to…
Zendesk Sunshine allows you to integrate customer data for a unified view. If the Zendesk Marketplace doesn't meet your needs, Sunshine lets you create custom solutions to integrate external customer actions, like purchase transactions, into…
The Zendesk API allows you to create custom apps and integrations to extend functionality. You can use the API to create custom ticket forms or apps for various Zendesk products. To get started, review common tasks for the Zendesk APIs and try the…
To evaluate Zendesk Suite trial capabilities, follow the guide to get familiar with your trial account. The guide helps you explore Zendesk features and provides guidelines on where to find more information. Each task typically takes less than 10…