Using Zendesk API Features in Different Workspaces
Can the new API features be used in both Agent Workspace and the original workspace?
Yes, the new API features, including the endpoints and events, can be used in both the Agent Workspace and the original workspace. However, they are primarily designed for use in the Agent Workspace, where they can provide the most benefit in terms of chat and messaging extensibility.
For more insights, you can check theZendesk help documentation.
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