Zendesk Ticket Conversation Feature Explained
What is the Ticket Conversation feature in Zendesk's Apps Support API?
The Ticket Conversation feature allows you to fetch all messages in a ticket conversation, including chat and messaging comments. This feature also provides metadata associated with each message, making it easier to manage and analyze conversations. It's designed to enhance the functionality of Support apps within the Agent Workspace, providing a comprehensive view of all interactions in a ticket.
For more detailed information, you can refer to the originalZendesk help documentation.
More related questions
How does the Ticket Send Message feature work in Zendesk's API?
The Ticket Send Message feature allows your app to send messages to end-users on behalf of the agent. This is particularly useful during live chat conversations, as well as Zendesk Messaging and Social Messaging channels through Sunshine…
What is the Ticket Conversation Changed event in Zendesk's API?
The Ticket Conversation Changed event notifies apps whenever there is a new message exchanged between the agent and the end-user. This includes both chat and native messaging comments. By listening to this event, developers can ensure that their…
Is the Ticket Send Message feature supported for Zendesk Messaging?
Yes, the Ticket Send Message feature is now supported for Zendesk Messaging and Social Messaging channels through Sunshine Conversations. This update allows developers to leverage this feature across more communication channels, enhancing the…
Can the new API features be used in both Agent Workspace and the original workspace?
Yes, the new API features, including the endpoints and events, can be used in both the Agent Workspace and the original workspace. However, they are primarily designed for use in the Agent Workspace, where they can provide the most benefit in terms…
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