Exploring Zendesk's Ticket Conversation Changed Event
What is the Ticket Conversation Changed event in Zendesk's API?
The Ticket Conversation Changed event notifies apps whenever there is a new message exchanged between the agent and the end-user. This includes both chat and native messaging comments. By listening to this event, developers can ensure that their apps are always up-to-date with the latest interactions, enhancing the responsiveness and functionality of their support tools.
For more information, visit theZendesk help documentation.
More related questions
What is the Ticket Conversation feature in Zendesk's Apps Support API?
The Ticket Conversation feature allows you to fetch all messages in a ticket conversation, including chat and messaging comments. This feature also provides metadata associated with each message, making it easier to manage and analyze…
How does the Ticket Send Message feature work in Zendesk's API?
The Ticket Send Message feature allows your app to send messages to end-users on behalf of the agent. This is particularly useful during live chat conversations, as well as Zendesk Messaging and Social Messaging channels through Sunshine…
Is the Ticket Send Message feature supported for Zendesk Messaging?
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Can the new API features be used in both Agent Workspace and the original workspace?
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