Using Ticket Placeholders in Zendesk Agent Signatures
Is it possible to use ticket placeholders in Zendesk agent signatures?
No, ticket placeholders such as{{ticket.assignee.name}}are not supported in Zendesk agent signatures. Only the 'agent', 'current_user', 'account', and 'dc' (dynamic content) placeholder classes are supported within signatures.
If you need to include ticket-specific information in your communications, consider using these placeholders within email notification triggers instead, where they are fully supported.
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