Examples of Agent Signatures with Liquid Markup
What are some examples of agent signatures using Liquid markup?
Using Liquid markup, you can create various agent signatures based on specific conditions. For instance, if the agent is named Peter Piper, his signature can be set to display the name of his organization. Alternatively, if the agent's email is[email protected], the signature can be left blank.
For agents who do not meet these specific conditions, you can set a default signature that includes their name, organization, and contact information. This flexibility allows you to tailor signatures to meet the needs of your team while maintaining a consistent brand image.
More related questions
How can I customize agent signatures using Liquid markup in Zendesk?
You can customize agent signatures in Zendesk using Liquid markup to create personalized signatures for different agents. By default, the account-wide signature is set to the placeholder{{agent.signature}}, which references the signature each…
What placeholders can I use in Zendesk agent signatures?
In Zendesk, you can use a variety of placeholders within agent signatures to dynamically insert agent-specific information. Supported placeholder classes include 'agent', 'current_user', 'account', and 'dc' (dynamic content). However, the 'ticket'…
Can I hide agent signatures in the Zendesk Agent Workspace?
Currently, there is no direct way to hide agent signatures in the Zendesk Agent Workspace using Liquid markup. If you want to remove the signature from appearing in the Agent Workspace, you can navigate to Admin Center > Workspaces > Agent Tools >…
How can I set up multilingual agent signatures in Zendesk?
To set up multilingual agent signatures in Zendesk, you can use Liquid markup within your email notification triggers instead of the agent signature area. This allows you to use all the Liquid conditions and language-specific text you need in the…
Is it possible to use ticket placeholders in Zendesk agent signatures?
No, ticket placeholders such as{{ticket.assignee.name}}are not supported in Zendesk agent signatures. Only the 'agent', 'current_user', 'account', and 'dc' (dynamic content) placeholder classes are supported within signatures. If you need to…
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