Hiding Agent Signatures in Zendesk Agent Workspace
Can I hide agent signatures in the Zendesk Agent Workspace?
Currently, there is no direct way to hide agent signatures in the Zendesk Agent Workspace using Liquid markup. If you want to remove the signature from appearing in the Agent Workspace, you can navigate to Admin Center > Workspaces > Agent Tools > Agent Interface and remove the agent signature text from there.
However, this will also remove the signature from being sent to customers. If you want to keep the signature for customer emails but not display it in the Agent Workspace, consider submitting a feature request in Zendesk's feedback forums for future updates.
More related questions
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What are some examples of agent signatures using Liquid markup?
Using Liquid markup, you can create various agent signatures based on specific conditions. For instance, if the agent is named Peter Piper, his signature can be set to display the name of his organization. Alternatively, if the agent's email is…
What placeholders can I use in Zendesk agent signatures?
In Zendesk, you can use a variety of placeholders within agent signatures to dynamically insert agent-specific information. Supported placeholder classes include 'agent', 'current_user', 'account', and 'dc' (dynamic content). However, the 'ticket'…
How can I set up multilingual agent signatures in Zendesk?
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Is it possible to use ticket placeholders in Zendesk agent signatures?
No, ticket placeholders such as{{ticket.assignee.name}}are not supported in Zendesk agent signatures. Only the 'agent', 'current_user', 'account', and 'dc' (dynamic content) placeholder classes are supported within signatures. If you need to…
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