Customizing Agent Signatures with Liquid Markup in Zendesk
How can I customize agent signatures using Liquid markup in Zendesk?
You can customize agent signatures in Zendesk using Liquid markup to create personalized signatures for different agents. By default, the account-wide signature is set to the placeholder{{agent.signature}}, which references the signature each agent sets in their user profile. However, you can edit this account-wide signature using Liquid markup to specify different signatures for specific agents based on their name or email.
To do this, navigate to the Admin Center, click the Workspaces icon in the sidebar, and select Agent workspace > Agent interface. In the Signature text box, enter your Liquid markup. For example, you can set a specific signature for an agent named Peter Piper or leave the signature blank for an agent with a specific email. For more details, check out theoriginal link.
More related questions
What are some examples of agent signatures using Liquid markup?
Using Liquid markup, you can create various agent signatures based on specific conditions. For instance, if the agent is named Peter Piper, his signature can be set to display the name of his organization. Alternatively, if the agent's email is…
What placeholders can I use in Zendesk agent signatures?
In Zendesk, you can use a variety of placeholders within agent signatures to dynamically insert agent-specific information. Supported placeholder classes include 'agent', 'current_user', 'account', and 'dc' (dynamic content). However, the 'ticket'…
Can I hide agent signatures in the Zendesk Agent Workspace?
Currently, there is no direct way to hide agent signatures in the Zendesk Agent Workspace using Liquid markup. If you want to remove the signature from appearing in the Agent Workspace, you can navigate to Admin Center > Workspaces > Agent Tools >…
How can I set up multilingual agent signatures in Zendesk?
To set up multilingual agent signatures in Zendesk, you can use Liquid markup within your email notification triggers instead of the agent signature area. This allows you to use all the Liquid conditions and language-specific text you need in the…
Is it possible to use ticket placeholders in Zendesk agent signatures?
No, ticket placeholders such as{{ticket.assignee.name}}are not supported in Zendesk agent signatures. Only the 'agent', 'current_user', 'account', and 'dc' (dynamic content) placeholder classes are supported within signatures. If you need to…
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