Using Side Conversations to Link Tickets in Zendesk
What are side conversations in Zendesk and how do they help link tickets?
Side conversations in Zendesk allow you to create separate communications linked to the original ticket. This feature is available on Suite Professional plans and above.
With side conversations, you can initiate a new Support ticket, Slack post, or email that remains associated with the original ticket. This is particularly useful for handling complex issues that require input from different teams or external partners. For more information, check out the article onAbout side conversations.
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