Linking Problem and Incident Tickets in Zendesk
How can I link problem and incident tickets in Zendesk Support?
You can link problem and incident tickets in Zendesk Support using the ticket type field. This method is particularly useful for managing service incidents or when multiple tickets are related to a common issue.
To do this, set the 'parent' ticket as a 'Problem' type and the 'child' tickets as 'Incident' types. This way, all incident tickets are linked to the main problem ticket, allowing for streamlined management and resolution. For more details, you can refer to the article onWorking with problem and incident tickets.
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