Automatically Linking Tickets with Zendesk API
Can I automatically link new tickets to existing ones using the Zendesk API?
Yes, you can use the Zendesk API to automatically link new tickets to existing ones by setting specific tags. This method involves using the same tags that apps like Linkets use to establish relationships between tickets.
To maintain a bi-directional relationship, your API call should update both the original and new tickets with the appropriate tags. This approach allows you to view these relationships in apps like Linkets, even if the app didn't create the tags initially.
More related questions
How can I link problem and incident tickets in Zendesk Support?
You can link problem and incident tickets in Zendesk Support using the ticket type field. This method is particularly useful for managing service incidents or when multiple tickets are related to a common issue. To do this, set the 'parent' ticket…
What are side conversations in Zendesk and how do they help link tickets?
Side conversations in Zendesk allow you to create separate communications linked to the original ticket. This feature is available on Suite Professional plans and above. With side conversations, you can initiate a new Support ticket, Slack post, or…
How can I use Marketplace apps to link tickets in Zendesk?
Marketplace apps like the Linked Ticket app offer solutions for linking tickets in Zendesk. These apps allow you to create a child ticket from an existing parent ticket, effectively linking the two. This functionality is beneficial when there are…
What should I do if linked tickets don't display immediately in the Linkets app?
If linked tickets don't display immediately in the Linkets app, it might be due to a lag in Zendesk's search API. This delay can cause linked tickets to not appear right away. To resolve this, try refreshing the page after a few seconds. The linked…
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