Using Side Conversations in Zendesk Sandbox
Can I use side conversations in a Zendesk Sandbox environment?
Side conversations may not be available in a Zendesk Sandbox environment by default.
The Sandbox environment typically runs on the Support Enterprise plan, which might not include side conversations. You can request your Account Executive to boost your Sandbox to include this feature, but it will depend on their discretion.
More related questions
How do I activate side conversations in Zendesk?
To activate side conversations in Zendesk, you need to navigate through the Admin Center. Here's a step-by-step guide: In the Admin Center, click on 'Workspaces' in the sidebar, then select 'Agent tools' followed by 'Side conversations'. From…
Can I use side conversations in Zendesk Support?
Side conversations are not available in Zendesk Support; they are exclusive to the Zendesk Suite. If you're using Zendesk Support, you won't have access to side conversations. To utilize this feature, you would need to upgrade to the Zendesk Suite,…
What are side conversations in Zendesk?
Side conversations in Zendesk are separate spaces within a ticket for agents to discuss specific issues or actions with a group of people. These conversations are stored separately from the main ticket thread and can include users who don't have…
How can I use side conversations with Microsoft Teams?
To use side conversations with Microsoft Teams, you need to have the latest version of Zendesk for Microsoft Teams installed. Once installed, you can activate side conversations in Microsoft Teams through the Admin Center by selecting 'Workspaces',…
How do I enable side conversations in Slack?
To enable side conversations in Slack, ensure you have the latest version of the Slack for Zendesk Support app. In the Admin Center, navigate to 'Workspaces', then 'Agent tools', and select 'Side conversations'. From there, you can turn on the…
Why can't I see the side conversations feature in my Zendesk account?
If you can't see the side conversations feature, it might be due to your plan or account settings. Side conversations are only available in the Zendesk Suite, not in Support. Additionally, you may need the Productivity Pack add-on or Collaboration…
How can I control access to side conversations in Zendesk?
On Enterprise plans, you can control access to side conversations by creating a custom role. This allows you to specify which agents can use side conversations, providing flexibility in managing your team's access to this feature. It's recommended…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
