Controlling Access to Side Conversations in Zendesk
How can I control access to side conversations in Zendesk?
On Enterprise plans, you can control access to side conversations by creating a custom role.
This allows you to specify which agents can use side conversations, providing flexibility in managing your team's access to this feature. It's recommended to set up trigger conditions to integrate side conversations into your workflows effectively.
More related questions
How do I activate side conversations in Zendesk?
To activate side conversations in Zendesk, you need to navigate through the Admin Center. Here's a step-by-step guide: In the Admin Center, click on 'Workspaces' in the sidebar, then select 'Agent tools' followed by 'Side conversations'. From…
Can I use side conversations in Zendesk Support?
Side conversations are not available in Zendesk Support; they are exclusive to the Zendesk Suite. If you're using Zendesk Support, you won't have access to side conversations. To utilize this feature, you would need to upgrade to the Zendesk Suite,…
What are side conversations in Zendesk?
Side conversations in Zendesk are separate spaces within a ticket for agents to discuss specific issues or actions with a group of people. These conversations are stored separately from the main ticket thread and can include users who don't have…
How can I use side conversations with Microsoft Teams?
To use side conversations with Microsoft Teams, you need to have the latest version of Zendesk for Microsoft Teams installed. Once installed, you can activate side conversations in Microsoft Teams through the Admin Center by selecting 'Workspaces',…
How do I enable side conversations in Slack?
To enable side conversations in Slack, ensure you have the latest version of the Slack for Zendesk Support app. In the Admin Center, navigate to 'Workspaces', then 'Agent tools', and select 'Side conversations'. From there, you can turn on the…
Why can't I see the side conversations feature in my Zendesk account?
If you can't see the side conversations feature, it might be due to your plan or account settings. Side conversations are only available in the Zendesk Suite, not in Support. Additionally, you may need the Productivity Pack add-on or Collaboration…
Can I use side conversations in a Zendesk Sandbox environment?
Side conversations may not be available in a Zendesk Sandbox environment by default. The Sandbox environment typically runs on the Support Enterprise plan, which might not include side conversations. You can request your Account Executive to boost…
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