Understanding Side Conversations in Zendesk
What are side conversations in Zendesk and how do they work?
Side conversations in Zendesk allow you to email external users separately from the main ticket thread. This feature is useful for extended discussions.
Side conversations are a handy tool when you need to communicate with external users without cluttering the main ticket thread. You can start a side conversation by hovering over a ticket response, clicking the three dots icon, and selecting 'Forward via email'. This keeps the conversation separate and organized. For more information, check out the article on Creating side conversations.
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