Using Webhooks in Zendesk for External Notifications
What is a webhook in Zendesk and how can it be used?
Webhooks in Zendesk are used to send HTTP requests to a URL, allowing ticket information to be sent to other systems.
Webhooks are particularly useful for notifying external users frequently and at scale. Once a developer sets up a webhook, you can use a trigger to send ticket information to the webhook using the 'Notify webhook' action. This is ideal for integrating Zendesk with other platforms like Slack or Asana.
More related questions
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What are side conversations in Zendesk and how do they work?
Side conversations in Zendesk allow you to email external users separately from the main ticket thread. This feature is useful for extended discussions. Side conversations are a handy tool when you need to communicate with external users without…
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Changing the requester of a Zendesk ticket transfers ticket ownership to a new user, who will then receive all updates. To change the requester, you need to update the ticket with the new requester's details. This action makes the new requester the…
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