Using Regex in Zendesk Bot Builder
Learn about the limitations of using regular expressions in Zendesk's bot builder and explore alternative methods.
Can I use regular expressions (regex) in Zendesk's bot builder?
No, regular expressions (regex) are not supported in Zendesk's bot builder. The bot builder is limited to text and drop-down fields.
If you need to validate input or handle specific patterns, you'll need to find alternative methods outside of the bot builder's current capabilities. Consider using predefined options or custom drop-down fields to guide user input.
More related questions
Can I add a numeric field using Zendesk's bot builder?
No, you cannot add a numeric field using Zendesk's bot builder. The bot builder only supports text and drop-down fields. If you need to work with numeric values, consider using the Present options step or a custom drop-down field combined with the…
How can I handle numeric values in Zendesk's bot builder?
To handle numeric values in Zendesk's bot builder, use predefined options or custom drop-down fields. Since numeric fields aren't supported, you can use the Present options step to display up to ten predefined values. Alternatively, a custom…
What are the alternatives to numeric fields in Zendesk's bot builder?
Alternatives to numeric fields in Zendesk's bot builder include using predefined options or custom drop-down fields. The Present options step allows you to display up to ten predefined values, which can be useful for handling numeric-like input….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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