Using Placeholders in Zendesk Chat Triggers
How do placeholders work in Zendesk Chat triggers?
Placeholders in Zendesk Chat triggers are references to visitor details that can be used in action statements.
When a trigger fires, placeholders pull in current visitor and session information, such as the visitor's IP address, browser, or page URL. This allows you to personalize messages and actions based on real-time visitor data.
More related questions
What are Zendesk Chat triggers and how do they work?
Zendesk Chat triggers are automated actions that help streamline your chat interactions by adding customer information, improving workflow routing, and handling spam requests. Triggers are set up to run based on specific events, such as when a…
What are the different firing events for Zendesk Chat triggers?
Firing events in Zendesk Chat triggers determine when a trigger should run. You can choose from several events: 'When a visitor has loaded the chat widget', 'When a visitor requests a chat', and 'When a chat message is sent'. Each event is designed…
How do trigger operators work in Zendesk Chat?
Trigger operators in Zendesk Chat are used to build condition statements that determine when a trigger should fire. Operators include 'Equals', 'Less than', 'Greater than', 'Contains', and more. These operators help you create precise conditions by…
What are the conditions available for Zendesk Chat triggers?
Zendesk Chat triggers offer a variety of conditions to tailor your chat interactions. Conditions include time/date checks, visitor location, previous visit information, page information, visitor details, and more. These conditions allow you to…
What actions can be performed by Zendesk Chat triggers?
Zendesk Chat triggers can perform a variety of actions once the specified conditions are met. Actions include sending messages to visitors, setting visitor details, adding or removing tags, and more. These actions help automate responses and…
Can Zendesk Chat triggers send email notifications?
Currently, Zendesk Chat triggers do not support sending email notifications directly. While triggers can automate many actions within the chat interface, sending email notifications to chat requesters or other parties is not a feature available…
How does the 'Visitor Triggered' condition work in Zendesk Chat?
The 'Visitor Triggered' condition in Zendesk Chat is used to track whether a visitor has been triggered by a specific action. This condition works in conjunction with the 'Set Triggered' action, allowing you to control when a visitor should see…
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