Understanding Zendesk Chat Triggers
What are Zendesk Chat triggers and how do they work?
Zendesk Chat triggers are automated actions that help streamline your chat interactions by adding customer information, improving workflow routing, and handling spam requests.
Triggers are set up to run based on specific events, such as when a visitor loads the chat widget, requests a chat, or sends a message. Once a trigger is activated, it checks the conditions you've set and performs the defined actions if those conditions are met. This automation can significantly enhance the efficiency of your customer support operations. For more details, you can check theoriginal documentation.
More related questions
What are the different firing events for Zendesk Chat triggers?
Firing events in Zendesk Chat triggers determine when a trigger should run. You can choose from several events: 'When a visitor has loaded the chat widget', 'When a visitor requests a chat', and 'When a chat message is sent'. Each event is designed…
How do trigger operators work in Zendesk Chat?
Trigger operators in Zendesk Chat are used to build condition statements that determine when a trigger should fire. Operators include 'Equals', 'Less than', 'Greater than', 'Contains', and more. These operators help you create precise conditions by…
What are the conditions available for Zendesk Chat triggers?
Zendesk Chat triggers offer a variety of conditions to tailor your chat interactions. Conditions include time/date checks, visitor location, previous visit information, page information, visitor details, and more. These conditions allow you to…
What actions can be performed by Zendesk Chat triggers?
Zendesk Chat triggers can perform a variety of actions once the specified conditions are met. Actions include sending messages to visitors, setting visitor details, adding or removing tags, and more. These actions help automate responses and…
How do placeholders work in Zendesk Chat triggers?
Placeholders in Zendesk Chat triggers are references to visitor details that can be used in action statements. When a trigger fires, placeholders pull in current visitor and session information, such as the visitor's IP address, browser, or page…
Can Zendesk Chat triggers send email notifications?
Currently, Zendesk Chat triggers do not support sending email notifications directly. While triggers can automate many actions within the chat interface, sending email notifications to chat requesters or other parties is not a feature available…
How does the 'Visitor Triggered' condition work in Zendesk Chat?
The 'Visitor Triggered' condition in Zendesk Chat is used to track whether a visitor has been triggered by a specific action. This condition works in conjunction with the 'Set Triggered' action, allowing you to control when a visitor should see…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
